Welcome to our support portal
Frequently Asked Questions
My question is not addressed in this FAQ, who should I contact?
We will be happy to assist any concerns that you may have. You can email us at [email protected] for any enquiries that you have. Please expect a reply from us within 1 to 2 working days.Read more
Who can accept my delivery?
Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of S$12 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival.Read more
Can I request for a specific delivery time/date?
We will strive to arrange for the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, extra or reduced delivery numbers, and/or traffic flow issues and we will inform you of any changes via email or a telephone call.
In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.Read more
Can I change or cancel my order?
We are sorry to inform you that cancellations will not be allowed and any request for changes made 1 day before delivery will not be possible. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. If you require any assistance regarding your order, please kindly email us at [email protected] as early as possible.Read more
What happens if I receive a damaged item?
Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by emailing [email protected] Once notified about the damaged item, Cellarbration will arrange for an exchange or return credit for the damaged item depending on the extent of damage.Read more
Are the prices of the products on the website subjected to change?
We try to keep the items in our inventory in stock at all times. However, from time to time, due to an increased demand or an item being out of stock, the item you have ordered may not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instances, you will not be charged for the product.Read more
I have just placed my order online, when will my order be processed?
Upon submitting your order, you will receive a confirmation email from Cellarbration. We will process it during working hours and arrange for delivery according to delivery date and time chosen. For any assistance regarding your order, please email your queries to [email protected]Read more
What are the charges to be a Cellarbration Member?
Membership is free for all.Read more