Welcome to our support portal

Frequently Asked Questions

  1. When will my order arrive?

    Delivery timing: 11am - 10pm.

    Your order will be delivered on the selected delivery date chosen within our delivery timeframe of 11am - 10pm. 



    Read more
  2. My order status is Completed. What does that mean?

    Your order was received and payment is successful.

    Your order will then be prepared & arranged for the selected delivery date chosen. 

    Read more

Latest Questions

  1. Terms & Conditions:

    PRICING & PROMOTIONS

    • Prices are inclusive of 7% GST.
    • Definition of ‘Nett spend or Nett purchase’ will be based on the subtotal excluding 7% GST.
    • You may enter valid promo codes on the ‘View Cart’ page prior to checking out. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section on the ‘Checkout’ page before proceeding to make payment.
    • Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally, promotional codes and promotions are unable to be applied to previous purchases.
    • Promotions/Items Availability/Pricing may differ for Cellarbration (Online) and Cellarbration outlets or events (Offline).
    • Prices and availability of items are subject to change without prior notice.
    • Please refer to additional T & Cs on each individual promotion (if any).

    ORDER

    No exchange / refund / cancellation changes is allowed for confirmed orders unless the items were delivered damaged. Please email us at [email protected] should you require any assistance for your order.

    DELIVERY

    • Free delivery to one location for orders at $99.00 and above when you sign up for a FREE.
    • Otherwise Standard delivery charge of $8.00 applies for all orders.
    • Refer to Same Day Delivery and 2hr Delivery Charges & Conditions here.
    • Standard Delivery hours are daily from 11am-10pm.
    • Next Day & Same Day Delivery hours are daily from 2pm-10pm.
    • *Next & Same Day Delivery subjuct to slot availibility during Warehouse Sale Period (18 Nov - 31 Dec 2020)
    • 2hr Express Delivery hours subjective to time purchased. *All orders must be placed 11am-2pm. *Currently Unavailable during Warehouse Sale Period
    • Self-Collection @Ubi Showroom min. 2 days upon date of order placed.
    • Cellarbration Exclusive Pvt. Ltd reserves the right for re-arrangement of delivery due to wrong address OR if customer is not present at point of delivery.
    • Cellarbration Exclusive Pvt. Ltd. will not be liable for any delays in its delivery service caused by reasons beyond its control.
    • Cellarbration Exclusive Pvt. Ltd. reserves the right to deviate delivery times.
    • Cellarbration Exclusive Pvt. Ltd. reserves the right to amend any of the terms and conditions without prior notice.
    • There will be no cancellation and/or refund after order is paid, except cancellation/refund is only allowed due to unforeseen circumstances.
    • In a case of a failed delivery due to reciever not being present at delivery address to recieve goods or uncontactable at point of delivery, a charge of $12 will be incurred in compensation for any administrative costs and mileage.

    GENERAL

    The Management reserves the right to change the Terms & Conditions without prior notice.

    While Cellarbration endeavours to fulfil all deliveries, Cellarbration Exclusive Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond our control or due to the absence of the recipient or wrong address given. Charges for re-delivery applies.

     
    Read more
  2. My question is not addressed in this FAQ, who should I contact?

    We will be happy to assist any concerns that you may have. You can email us at [email protected] for any enquiries that you have. Please expect a reply from us within 1 to 2 working days.

    Read more
  3. Who can accept my delivery?

    Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of S$12 may apply. 

    Read more
  4. Can I change or cancel my order?

    We are sorry to inform you that cancellations will not be allowed and any request for changes made 1 day before delivery will not be possible. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. If you require any assistance regarding your order, please kindly email us at [email protected] as early as possible.

    Read more
  5. What happens if I receive a damaged item?
    Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by emailing [email protected] Once notified about the damaged item, Cellarbration will arrange for an exchange or return credit for the damaged item depending on the extent of damage.
    Read more
  6. I have just placed my order online, when will my order be processed?

    Upon submitting your order, you will receive a confirmation email from Cellarbration. We will process it during working hours and arrange for delivery according to delivery date and time chosen. For any assistance regarding your order, please email your queries to [email protected]

    Read more
  7. What are the charges to be a Cellarbration Member?

    Membership is free for all. 

    Read more
  8. Forget your password?

    Please request for a reset of your password here.

    Read more

QUESTIONS?