What happens if I receive a damaged item?

Oct 12, 2020 13:16:24 PM Published in General Questions 1286 Views.

Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by emailing [email protected] or dropping us a message at +65 8685 5500 Once notified about the damaged item, Cellarbration will arrange for an exchange or return credit for the damaged item depending on the extent of damage.